Job Search Results for automation

The Manager / Senior Manager, Global IT Service Delivery & Expert Enablement is responsible for leading a global IT Tier 2 support organization and ensuring the delivery of exceptional technology... More services to experts, consultants, and business professionals worldwide. Ensuring consistent, high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a critical bridge between end-user (aka Expert) technology support, infrastructure operations, cybersecurity, workplace technology, and business stakeholders. This leader will oversee geographically distributed support personnel across multiple offices (50+) and countries, driving a consistent, scalable, and high-quality service experience across the firm. The role combines operational leadership, service delivery management, stakeholder engagement, technical escalation management, process improvement, and technology enablement.In alignment with the firm?s digital-first support strategy, this role plays a critical part in reducing recurring issues, improving upstream support effectiveness, and enabling shift-left initiatives. Success in this position requires a customer-centric leader who understands the unique technology demands of professional services organizations where technology availability, responsiveness, security, and expert productivity directly impact client service delivery and revenue generation. Requiring a balance of hands-on operational leadership, technical expertise, and proactive problem management, with a focus on improving service quality, reducing demand, and contributing to a more efficient, scalable, and modern support organization.Key ResponsibilitiesGlobal Service Delivery Leadership?Lead and develop a global IT Tier 2 Service Delivery organization supporting experts, consultants, and corporate users across multiple regions and time zones.?Establish and maintain global service delivery standards, operating procedures, service metrics, and support models.?Partner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services.?Ensure consistent service quality, responsiveness, and customer experience across all offices and regions. Expert Enablement & Business Partnership?Serve as a trusted technology advisor to consulting practices, experts, and business leaders.?Develop a deep understanding of how consulting teams leverage technology to support client engagements, expert testimony, data analytics, investigations, and project delivery.?Partner with business stakeholders to identify opportunities to improve productivity, collaboration, and client service through technology.?Support high-profile client engagements and executive stakeholders requiring white-glove service and rapid issue resolution.Operational Excellence?Ensure consistent, high-quality delivery of Tier 2 support services, meeting or exceeding established SLAs, response times, and resolution targets?Drive rapid and effective resolution of complex incidents, minimizing business disruption and reducing repeat escalations?Reduce repeat incidents and support demand by identifying patterns and partnering with Tier 0 and Tier 1 on automation and knowledge improvements?Standardize desk-side support processes, procedures, and tools to ensure consistency across locations and technicians?Maintain accurate and effective documentation, including runbooks, knowledge articles, and resolution procedures to support a knowledge-first model?Optimize field support operations, including dispatch, on-site support, and hardware lifecycle activities (provisioning, refresh, break/fix)?Drive continuous service improvement (CSI) initiatives using data and performance metrics to enhance efficiency and service quality?Monitor and report on key operational metrics, including MTTR, escalation rates, repeat incidents, and technician productivity?Strengthen end-user experience by ensuring professional, responsive, and solution-oriented on-site and remote support interactions?Partner with engineering and infrastructure teams to align on standards, reduce technical debt, and improve supportability of platforms?Continuously evaluate opportunities to shift-left or shift-down work (enabling Tier 1 or Tier 0) to improve scalability and cost efficiencyLeadership & Team Development?Recruit, mentor, develop, and retain a high-performing global support organization.?Foster a culture focused on customer service excellence, accountability, collaboration, and continuous improvement.?Build succession plans and career development pathways for support personnel.?Promote knowledge sharing and operational consistency across regions.Technology & Project Leadership?Represent Service Delivery requirements during technology implementations and transformation initiatives.?Collaborate with infrastructure and cybersecurity teams to ensure supportability, security, and operational readiness of new technologies.?Participate in technology roadmap planning and strategic initiatives impacting the end-user computing environment.?Support Microsoft 365, Teams, collaboration technologies, endpoint management, AI enablement initiatives, and workplace modernization efforts.Salary range is determined by the client during the interview process and expected rate is projected to be between 125-170k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Mechanical Engineer who specializes in product assembly. This is a hand-built product where you will be manipulating pieces and parts together to make fuses. This person... More will be joining a smaller team allowing for a career opportunity to help grow the business. Due to the smaller size of the plant, this person will get the opportunity to be involved in multiple functions of the plant. Responsibilities include: *Develop and optimize new manufacturing processes, equipment, and fixtures *Perform process capability studies ensuring manufacturing processes are in control *Provide technical assistance for facility to assure the smooth operation of processes *Support the process training for production employees *Provide process input for new and redesigned products *Work with leadership to troubleshoot processes and equipment *Responsible for accuracy of product routing and times *Continuously improve the production floor through Lean Manufacturing methods *Manage long term capital improvement projects *Support and develop processes for facility *Travel as needed for projectWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This role is responsible for building and maintaining KPI dashboards to support the aircraft program, with a strong focus on identifying trends, analyzing spikes, and determining key drivers... More impacting performance. The individual will work hands-on with data, including cleaning, transforming, and structuring datasets before developing end-to-end dashboards using tools such as Tableau or Power BI. They will create data visualizations for both operational and executive-level reporting, manage and update existing dashboards, and ensure proper access and security for ongoing use. This person will also troubleshoot data and reporting issues, develop standardized reporting decks, and continuously look for opportunities to automate processes and improve efficiency across quality systems and analytics functions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for five IP Configuration Engineers to support a large modernization project across 4,000+ sites. They will be working on a team of 9 engineers and expected to work cross... More functionally with other supporting teams. The Engineers will be responsible for engineering customized configurations for IP networking equipment based on the customers' requirements. The Engineers must have high attention to detail in order to ensure accurate network documentation and plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Salesforce Development Lead to join one of their top financial client in Morristown, NJ (4x on site). This role will utilize strong architect-level expertise allowing them... More to design scalable, enterprise-grade solutions and provide technical leadership to the team. This individual will be responsible for translating complex business requirements into well-architected Salesforce solutions, while guiding developers and ensuring best practices across the team. This role will also be responsible for driving solution design, mentoring team members, and partnering with stakeholders to develop and deliver Salesforce implementations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:Insight Global is looking for a Controls Engineer to join one of our automotive clients in Flint, MI. The person in this role is going to be responsible for promoting continuous... More improvement and troubleshooting heavy machinery. They will either be working in a machining- or assembly-based capacity. Additional Job Responsibilities:? Configure, program, test and troubleshoot PLC based control systems and associated components? Electrical troubleshooting and testing of controls systems, control panels, and associated equipment? Diagnose and correct deficiencies in manufacturing processes and equipmentSupport and actively interact with manufacturing, maintenance, and quality groupsPay Range:$42-$52/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire an HVAC Controls Technician to work for a large client in Kenosha, WI. You will deal with the elements of running through point to points, calibrations, functional... More and integrated system testing, coordination with the project managers, and more. This role requires a strong understanding of control systems, problem-solving skills, and the ability to work under pressure. This position is part of the travel team , however, it is anticipated that hired individuals will be working on a project in Kenosha for ~ 1-3 years. You must be willing to travel via plane and flexible to work long hours if needed. Flight and hotel accommodations are covered by the companyDaily Tasks:? Daily startup procedures.? Running point-to-point checks (ensuring peripheral devices work with the controller).? System startup.? Functional testing (executing commissioning scripts).Communication and coordination with the project manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role supports the trade promotions lifecycle through accurate data entry, validation, and analysis within the Exceedra trade management system. Responsibilities include maintaining deal data,... More investigating and resolving trade deductions, reconciling promotional spend, and preparing KPI and performance reports. The role partners closely with internal CPG sales teams and the TLC broker to ensure alignment between trade activity and financial reporting. Ideal candidates have 1?2+ years of experience in CPG, retail, supply chain, or operations, with a strong attention to detail and comfort working with trade promotion data, deductions, and analytics. This role is located in downtown Toronto, 5 days a week in person is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key ResponsibilitiesHardware Screening & Deployment? Identify and evaluate appropriate hardware models for store deployment.? Collaborate with vendors on installation, staging, driver requirements,... More and rollout readiness.? Partner with cross-functional teams to resolve issues before and during hardware rollouts.? Document quality assurance processes and installation procedures.? Monitor hardware returns from stores and work with OEMs to identify and resolve defects.rvice Delivery & Support? Provide support and documentation for retail store technologies and devices, including POS, printers, digital displays, cameras, and overhead music systems.? Respond to inquiries via phone and email within established Service Level Agreements (SLAs).? Track, manage, and resolve cases using ServiceNow and NCR @YS Portal.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is currently looking for a Legal Operations & Contract Specialist to join their team. This individual will support the team by managing legal intake and contract workflows... More from request through execution, including triaging and routing matters, tracking approvals and follow-ups, processing signatures, and maintaining accurate contract data, while partnering with Procurement and TPRM on vendor-related matters, handling renewals, terminations, and standard legal notices, communicating status updates to stakeholders, and supporting broader legal operations projects and process initiatives. The payrate for this role depending on level of experience ranges from $30-38/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less