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Mar 03, 2026

Santa Monica, CA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

{"JobID":501591,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.49,"Longitude":34.01,"Distance":null},"State":"California","Zip":"90401","ReferenceID":"BOS-c744c917-f4a0-43d2-97f1-8464ae940740","PostedDate":"\/Date(1772542907000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Santa Monica)","City":"Santa Monica","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 23, 2026

Moon Township, PA

|

Project Manager

|

Perm

|

$110k - $122k (estimate)

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Duties \u0026 Responsibilities Include:?Manage OEM commercial equipment projects from order receipt through warranty close-out?Own project scope, budget, schedule, and resource planning with minimal supervision?Coordinate engineering design, procurement, fabrication, delivery, installation, and startup?Track project costs, revenue recognition, invoicing, and accounts receivable?Develop and maintain detailed project schedules and forecasts?Lead cross-functional teams including engineering, purchasing, QA, production, shipping, and field service?Interface with Sales, Finance, Customer Service, vendors, and customers to meet project objectives?Prepare and review engineering drawings, technical specifications, and customer submittals?Direct vendor and fabrication shop performance to ensure schedule and scope adherence?Support pre-sale efforts including proposals, estimates, and customer meetings?Ensure compliance with safety, environmental, and regulatory requirements?Travel to customer and vendor sites to resolve issues and expedite project progress?Excellent Benefits: Medical, dental, prescription \u0026 vision, HSA \u0026 retirement savings (401k) ? Generous Company Match ?Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning \u0026 development opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Project Manager IV (OEM Equipment)","City":"Moon Township","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?7?10+ years of Project Management experience within a manufacturing / OEM equipment environment?Proven ownership of commercial OEM equipment projects sold to customers (order through delivery, installation, and warranty)?Experience with industrial process equipment such as water treatment systems, pressure vessels, adsorption/absorption systems, or similar?Strong control of project scope, schedules, budgets, cost tracking, and revenue recognition?Experience developing large equipment cost estimates and technical proposals?Ability to lead cross-functional teams (Engineering, Procurement, QA, Production, Field Service) and manage vendors/fabrication shops?Bachelor?s degree required (Engineering preferred); ERP experience preferred (SAP Project Systems)","Skills":"?Granular Activated Carbon (GAC) or applications engineering experience?Technical sales or pre sales project support experience?Experience with ASC 606 or % of completion accounting?Experience overseeing third party fabrication shops?Background in environmental, water treatment, air purification, or industrial process equipment","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":122000.0000,"SalaryLow":110000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global that is leader in the activated carbon industry located in Moon Township, PA is expanding their team and looking to hire on a Project Manager IV (OEM Equipment). This... individual will lead OEM commercial equipment projects supporting the client?s core equipment business, including water treatment systems, pressure vessels, and adsorption technologies. The role requires deep experience managing complex equipment projects sold to customers, strong financial ownership, and the ability to collaborate across engineering, manufacturing, sales, and external vendors. The ideal candidate brings a strong OEM background and thrives in a technically driven, customer facing project environment. Duties & Responsibilities Include:?Manage OEM commercial equipment projects from order receipt through warranty close-out?Own project scope, budget, schedule, and resource planning with minimal supervision?Coordinate engineering design, procurement, fabrication, delivery, installation, and startup?Track project costs, revenue recognition, invoicing, and accounts receivable?Develop and maintain detailed project schedules and forecasts?Lead cross-functional teams including engineering, purchasing, QA, production, shipping, and field service?Interface with Sales, Finance, Customer Service, vendors, and customers to meet project objectives?Prepare and review engineering drawings, technical specifications, and customer submittals?Direct vendor and fabrication shop performance to ensure schedule and scope adherence?Support pre-sale efforts including proposals, estimates, and customer meetings?Ensure compliance with safety, environmental, and regulatory requirements?Travel to customer and vendor sites to resolve issues and expedite project progress?Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) ? Generous Company Match ?Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 28, 2026

Denver, CO

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Denver)","City":"Denver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 08, 2026

Jersey City, NJ

|

Software Engineering

|

Contract

|

$55 - $68 (hourly estimate)

{"JobID":538930,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.0479,"Longitude":40.7227,"Distance":null},"State":"New Jersey","Zip":"07302","ReferenceID":"NYC-db4a49aa-afdc-4321-92b6-be0da4e1186c","PostedDate":"\/Date(1780940195000)\/","Description":"This developer will build and support desktop applications within a .NET 4.8 environment, using C# and Python to develop and maintain business-critical tools for finance-related systems. They?ll work heavily with WinForms/WPF for UI development and use Quartz for job scheduling.They?ll also support data processing and integration workflows (ETL-style), occasionally leveraging shell scripting for automation. The role includes enhancing existing applications, contributing to new features, and operating within a regulated SDLC using Jira, partnering with business users in a cross-functional environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Python/C#/Winforms Developer","City":"Jersey City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 7+ years of Python Development experience- 7+ years of experience csharp Development (Currently using 4.8)- Strong experience with WinformsSome Quartz usage (job scheduling)","Skills":"- Linux shell scripting (operational scripting; not DBA work)- Banking/financial domain experience:? Trading systems, GL reporting, accounting/subledger platforms- ETL familiarity (moving/landing data into Oracle), especially where file movement between systems is involved- Work tracking in JIRAComfortable working within regulated/compliance SDLC gates","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.2600,"SalaryLow":54.6080,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This developer will build and support desktop applications within a .NET 4.8 environment, using C# and Python to develop and maintain business-critical tools for finance-related systems. They?ll work... heavily with WinForms/WPF for UI development and use Quartz for job scheduling.They?ll also support data processing and integration workflows (ETL-style), occasionally leveraging shell scripting for automation. The role includes enhancing existing applications, contributing to new features, and operating within a regulated SDLC using Jira, partnering with business users in a cross-functional environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 27, 2026

Raleigh, NC

|

Engineering (Non IT)

|

Contract-to-perm

|

$36 - $45 (hourly estimate)

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Associate Project Manager will help build out a newly developed Mission Critical construction team. The APM will assist in the management of multiple projects while providing support to the Project... Managers and other key members in the preconstruction phases as well as during the projects. Help coordinate projects and plans, schedules, and track the progress of projects and report their results. ? Help oversee a construction project from start to finish ? Manage preconstruction paperwork and engage with all internal and external parties ? Manage day-to-day project activities including the POD and time sheets ? Assist in project planning, budgeting, and identification of resources needed ? Work with project manager to ensure understanding of all project activities, schedules and deliverables ? Help to manage client responsibilities and expectations ? Work with management to develop the objectives/goals of each member and assign individual responsibilities ? Ensure that construction activities move according to pre-determined schedule ? Monitor the progress of the construction activities on a regular basis Effective time management and logical decision-making abilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 07, 2026

Carlsbad, CA

|

Help Desk

|

Contract-to-perm

|

$20 - $25 (hourly estimate)

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We are seeking a detail-oriented Junior ERP System Administrator / IT Helpdesk Support to assist with day-to-day ERP operations and provide basic IT helpdesk support. You will help support our ERP... system, Acumatica, while also helping resolve common technical issues for end users. This role is ideal for someone looking to gain hands-on experience in both business systems and IT support within a growing organization.Key Responsibilities? Provide first-level support for ERP users (troubleshooting issues, answering questions)? Assist with data entry, data cleanup, and data validation across modules? Support daily operational tasks such as order processing, inventory updates, and reporting? Document processes, workflows, and system procedures? Assist in testing system changes, updates, and new features? Collaborate with departments (Customer Service, Inventory, manufacturing, sales) to resolve system-related issues? Provide basic technical support for end users? Set up and configure user workstations, printers, and peripherals? Troubleshoot common hardware, software, and connectivity issues? Monitor incoming support tickets and escalate issues when neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 27, 2026

Columbus, OH

|

Programmer / Developer

|

Perm

|

$145k - $150k (estimate)

{"JobID":512148,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-82.98,"Longitude":39.98,"Distance":null},"State":"Ohio","Zip":"43219","ReferenceID":"COL-666841aa-d63c-4342-b3aa-bea8b8357d5a","PostedDate":"\/Date(1774640998000)\/","Description":"This Lead Software Engineer role sits at the intersection of engineering, finance, and operations. The role is responsible for providing hands-on technical leadership across a complex portfolio of custom-built and vendor-integrated systems, while modernizing legacy platforms into secure, scalable, cloud-native solutions on AWS. The individual in this role will work closely with Finance stakeholders, architecture, infrastructure, security, and data teams to translate business needs into durable technical solutions.Typical Responsibilities - this is both a hands-on and technical leadership role:?60?65%Software analysis, design, and development for new features, system enhancements, integrations, and modernization initiatives across Finance systems?20?25%Technical leadership activities including architecture reviews, mentoring and coaching engineers, unblocking complex issues, improving CI/CD pipelines, and embedding test automation, security, and data integrity controls?10?15%Production support, operational readiness, and continuous improvement efforts, including issue investigation, process hardening, technical debt reduction, and collaboration with Finance partners during critical finance business cyclesPay: $140,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Lead Software Engineer","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"6?8+ years of professional software engineering experience in complex, multi-system environmentsStrong backend development experience with Java and JavaScript/TypeScriptHands-on experience building, deploying, and operating applications on AWSProven ability to provide hands-on technical leadership while still contributing codeExperience owning solutions across the full SDLC (design, development, integration, testing, deployment)Strong focus on data integrity, testability, security, and auditability, especially in financially sensitive or regulated systemsExperience designing and maintaining CI/CD pipelines with automated testing and quality controlsAbility to translate business requirements into technical solutions, including BA/QA-style validation when neededExperience working in Agile delivery environmentsStrong communication skills with both technical and non-technical stakeholdersBachelor?s degree in Computer Science, IT, or related field","Skills":"Experience modernizing legacy platforms (e.g., Grails or similar frameworks)Working knowledge of Python for automation, scripting, or data-related tasksAWS certifications (Developer or Architect)Experience building systems supporting finance, billing, invoicing, payments, or ERP integrationsExposure to regulated, audit-heavy environments (finance, accounting, compliance-driven systems)Experience embedding security scanning, test automation, and data controls directly into pipelinesExperience using AI-assisted development tools responsibly to improve delivery and quality","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":145000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This Lead Software Engineer role sits at the intersection of engineering, finance, and operations. The role is responsible for providing hands-on technical leadership across a complex portfolio of... custom-built and vendor-integrated systems, while modernizing legacy platforms into secure, scalable, cloud-native solutions on AWS. The individual in this role will work closely with Finance stakeholders, architecture, infrastructure, security, and data teams to translate business needs into durable technical solutions.Typical Responsibilities - this is both a hands-on and technical leadership role:?60?65%Software analysis, design, and development for new features, system enhancements, integrations, and modernization initiatives across Finance systems?20?25%Technical leadership activities including architecture reviews, mentoring and coaching engineers, unblocking complex issues, improving CI/CD pipelines, and embedding test automation, security, and data integrity controls?10?15%Production support, operational readiness, and continuous improvement efforts, including issue investigation, process hardening, technical debt reduction, and collaboration with Finance partners during critical finance business cyclesPay: $140,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 18, 2026

Cumru, PA

|

Financial Planning & Analysis

|

Perm

|

$86k - $115k (estimate)

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The Finance Business Partner (FBP) is a senior individual-contributor role within the Financial Planning & Analysis (FP&A) organization. This position partners closely with business leaders to... provide forward-looking financial insight, support strategic and operational decision-making, and ensure financial plans are aligned with enterprise objectives. The role is intended for experienced finance professionals who demonstrate strong judgment, ownership, and influence. Finance Business Partners serve as trusted advisors, translating complex financial and operational data into clear insights that drive performance, accountability, and long-term value creation. We are seeking an associate who combines strong analytical capabilities with excellent communication and collaboration skills. Successful candidates are highly organized, detail-oriented problem solvers who are naturally curious and motivated to understand how the business operates. They demonstrate the ability to work effectively across teams, present complex information clearly and confidently, and take initiative in identifying opportunities for improvement and driving solutions. Key Responsibilities: ? Serve as the primary finance partner to assigned business units, translating operational activity into financial insights ? Own financial planning and forecasting for assigned areas, including annual plans, rolling forecasts, and long-range outlooks ? Develop and maintain complex financial models that explain results, evaluate scenarios, and support decisions ? Define, monitor, and explain key financial and operational performance indicators ? Communicate results, risks, and opportunities through clear, concise presentations to business leaders and executive management ? Lead ad-hoc analysis and special projects that require advanced financial insight and cross-functional collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 01, 2026

Los Angeles, CA

|

Audit

|

Perm

|

$168k - $210k (estimate)

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In a privately held, non-Sarbanes-Oxley (SOX) environment, audit activities are planned and performed based on quantitative and qualitative risk assessments to prioritize areas of highest risk and value.This role provides independent assurance over internal controls, governance, and risk management practices, delivering practical insights to strengthen control environments and support effective operations. This position reports to our client?s Director of Internal Audit and maintains a dotted-line reporting relationship with affiliate CFOs to support coordination on audit planning, risk assessment, communication of findings, and timely remediation.Key Responsibilities:Audit Planning, Execution, Reporting \u0026 Post-AuditDevelop and execute 10?12 risk-based audits aligned with enterprise risk priorities each year. The audit plan will cover financial, operational, and compliance audits across the full portfolio of affiliate companies, including ticketing, sports, and live entertainment operations.Identify audit-relevant operational, financial, regulatory, and reputational risks within the scope of audit engagements and recommend practical, value-added improvements.Prepare and present detailed audit findings, risk assessments, and corrective action plans, working closely with business leaders to communicate results, recommend improvements, and support timely implementation of corrective actions, including opportunities for process improvements, cost savings, and risk mitigation.Track remediation efforts and perform follow-up audits, providing periodic status updates to affiliate management on remediation progress and outstanding issues.Develop and maintain audit analytics tools, dashboards, and documentation standards to support efficient and effective audit execution.Process Improvement and Other AuditsEvaluate the design and operating effectiveness of internal controls across key processes, including ticketing operations and revenue generation (ticket sales, pricing, and settlements), sponsorships, food and beverage operations, payroll, procurement, capital expenditures, treasury activities, and the financial close and reporting process within a sports and entertainment environment.Assess enterprise-wide fraud risks across all business functions by conducting targeted risk assessments and investigations, and recommending controls to prevent, detect, and respond to fraudulent activity.Lead the integration of data analytics across the audit lifecycle to enhance risk assessment and control evaluation.Analyze complex datasets to identify control gaps, fraud indicators, and inefficiencies, translating findings into clear, actionable insights for senior leadership.Perform risk-based, sample testing of vendor contracts, third-party agreements, and procurement processes.Participate annually in at least one audit led by another internal audit team outside the hospitality portfolio, supporting audits of sister companies in other lines of business.Ensure compliance with local, state, and federal regulations (including tax, labor laws, and licensing), as well as governance processes supporting management?s adherence to safety, environmental, and regulatory requirements.Provide advisory feedback to management on existing internal control policies and procedures, informed by audit results and observed control practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Internal Audit Manger","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Education:?Bachelor?s degree in Accounting, Finance, Business Administration or related field or equivalent experience?Master?s degree a plusExperience:?Minimum 10 years of external and internal audit experience?Experience leading audits in complex, multi-system environments?Background in public accounting a plus?Experience in ticketing, live entertainment, sporting or concert events, or event venue operations strongly preferred Certifications (Preferred):?Certified Internal Auditor (CIA)?Certified Public Accountant (CPA)?Certified Fraud Examiner (CFE) a plus?Certified Information Systems Auditor (CISA) a plusKey Competencies and Skills:?Knowledge of revenue cycle management in event-driven business?Understanding of key financial and point-of-sale systems sufficient to assess related risk and controls ?Advanced analytical and data analytic skills?Familiarity with regulatory environments sufficient to evaluate controls supporting compliance?Experience with audit and analytics tools, such as ACL, IDEA, SQL?Demonstrated risk assessment and audit judgment skills, including application of materiality?Strong project management and organizational skills?Professional skepticism and independence in evaluating controls and management representations?Ability to influence stakeholders and communicate audit issues without direct authority?Ability to operate effectively across diverse business units and organizational cultures?Excellent executive-level written and verbal communication skills?Ability to manage multiple audits and deliver timely results under competing deadlinesWork Location:This position is based in Los Angeles, California and is expected to work in the office five days per week, except when traveling to affiliate locations to perform on site audit work.Travel Expectations:?This role requires significant travel to support 10-12 onsite audit engagements annually. Equates to 20%-40% of travel annually with travel duration varying based on audit scope and location. ?Travel may include car and air travel based on audit scope and location.","Skills":"Coming from Ticketing or Live Entertainment background","Industry":"Audit","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":210000.0000,"SalaryLow":168000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Job Summary:The Internal Audit Manager ? Sports, Entertainment and Ticketing executes risk-based financial, operational, and compliance audits across a diverse sports and live entertainment portfolio... including more than 160 million guests, promoting more than 10,000 shows and presenting more than 22,000 events around the world. In a privately held, non-Sarbanes-Oxley (SOX) environment, audit activities are planned and performed based on quantitative and qualitative risk assessments to prioritize areas of highest risk and value.This role provides independent assurance over internal controls, governance, and risk management practices, delivering practical insights to strengthen control environments and support effective operations. This position reports to our client?s Director of Internal Audit and maintains a dotted-line reporting relationship with affiliate CFOs to support coordination on audit planning, risk assessment, communication of findings, and timely remediation.Key Responsibilities:Audit Planning, Execution, Reporting & Post-AuditDevelop and execute 10?12 risk-based audits aligned with enterprise risk priorities each year. The audit plan will cover financial, operational, and compliance audits across the full portfolio of affiliate companies, including ticketing, sports, and live entertainment operations.Identify audit-relevant operational, financial, regulatory, and reputational risks within the scope of audit engagements and recommend practical, value-added improvements.Prepare and present detailed audit findings, risk assessments, and corrective action plans, working closely with business leaders to communicate results, recommend improvements, and support timely implementation of corrective actions, including opportunities for process improvements, cost savings, and risk mitigation.Track remediation efforts and perform follow-up audits, providing periodic status updates to affiliate management on remediation progress and outstanding issues.Develop and maintain audit analytics tools, dashboards, and documentation standards to support efficient and effective audit execution.Process Improvement and Other AuditsEvaluate the design and operating effectiveness of internal controls across key processes, including ticketing operations and revenue generation (ticket sales, pricing, and settlements), sponsorships, food and beverage operations, payroll, procurement, capital expenditures, treasury activities, and the financial close and reporting process within a sports and entertainment environment.Assess enterprise-wide fraud risks across all business functions by conducting targeted risk assessments and investigations, and recommending controls to prevent, detect, and respond to fraudulent activity.Lead the integration of data analytics across the audit lifecycle to enhance risk assessment and control evaluation.Analyze complex datasets to identify control gaps, fraud indicators, and inefficiencies, translating findings into clear, actionable insights for senior leadership.Perform risk-based, sample testing of vendor contracts, third-party agreements, and procurement processes.Participate annually in at least one audit led by another internal audit team outside the hospitality portfolio, supporting audits of sister companies in other lines of business.Ensure compliance with local, state, and federal regulations (including tax, labor laws, and licensing), as well as governance processes supporting management?s adherence to safety, environmental, and regulatory requirements.Provide advisory feedback to management on existing internal control policies and procedures, informed by audit results and observed control practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 31, 2026

Santa Clarita, CA

|

Business Analyst (BA)

|

Contract

|

$27 - $34 (hourly estimate)

{"JobID":513491,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.56,"Longitude":34.41,"Distance":null},"State":"California","Zip":"91355","ReferenceID":"LAX-260e08e1-56a9-4b64-bae2-42c89beea65d","PostedDate":"\/Date(1775000089000)\/","Description":"A major publicly traded company in the travel industry is looking for a Jr. Business Analyst to support enterprise and shipboard technology systems that power onboard operations, finance, and guest commerce across our global fleet. In this role, you will translate complex operational and financial needs into clear functional requirements that guide system design, development, and delivery. You?ll partner closely with engineering, finance, product, and shipboard teams to ensure system behavior aligns with real-world workflows, regulatory requirements, and audit standards. This role plays a critical part in ensuring the accuracy, reliability, and integrity of systems that process high-volume, high-value transactions used daily onboard our ships.What You?ll DoDefine \u0026 Own Requirements? Gather, analyze, and document business and functional requirements for assigned systems and initiatives? Translate business needs into clear user stories, acceptance criteria, and business rules? Own functional behavior end-to-end, ensuring solutions align with documented requirements throughout development and testingPartner with Stakeholders? Collaborate with Finance, Shipboard Operations, Shore Excursions, Guest Operations, Engineering, QA, and Product teams? Facilitate working sessions to clarify requirements, validate assumptions, and resolve ambiguitySupport Delivery \u0026 Validation - Support UAT planning and readiness? Partner with QA and engineering teams to confirm solutions meet requirements before releaseDocumentation \u0026 Compliance? Create and maintain clear, traceable documentation supporting operational transparency and audit readiness? Ensure business rules and functional decisions are well-documented and retained for future referenceShipboard Engagement? Travel up to 10% annually to ships to support system rollouts, training, and operational readinessGather first-hand insights into shipboard workflows and incorporate learnings into requirements and documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Jr. Business Analyst (Hybrid)","City":"Santa Clarita","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Bachelor?s degree in Information Systems, Computer Science, Business Administration, Finance, or a related field ? or equivalent professional experience (open to recent graduates with no BA experience as long as the candidate has held an office/admin/coordinator job before)-Excellent written and verbal communication skills, with the ability to explain complex system behavior to technical and non-technical audiences-Strong attention to detail, particularly in financial or audit-sensitive environments and strong time management, organization, and prioritization skills-Experience using modern documentation and collaboration tools (e.g., Lucid, Figma, or similar)-Comfort adopting new technologies, including AI-enabled productivity and analysis tools","Skills":"-Any BA related, Excel, or SQL certifications-Experience supporting transactional, financial, payment, or accounting systems-Experience working closely with engineering and QA teams throughout the SDLC-Experience facilitating stakeholder workshops and resolving ambiguous requirements-Experience working in Agile or iterative delivery environments-Experience in regulated or operationally complex industries (hospitality, travel, maritime, retail, or financial systems preferred)-Excellent interpersonal skills with the ability to bring a team environment together and a desire to help facilitate team bonding/fun activities","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":34.0000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A major publicly traded company in the travel industry is looking for a Jr. Business Analyst to support enterprise and shipboard technology systems that power onboard operations, finance, and guest... commerce across our global fleet. In this role, you will translate complex operational and financial needs into clear functional requirements that guide system design, development, and delivery. You?ll partner closely with engineering, finance, product, and shipboard teams to ensure system behavior aligns with real-world workflows, regulatory requirements, and audit standards. This role plays a critical part in ensuring the accuracy, reliability, and integrity of systems that process high-volume, high-value transactions used daily onboard our ships.What You?ll DoDefine & Own Requirements? Gather, analyze, and document business and functional requirements for assigned systems and initiatives? Translate business needs into clear user stories, acceptance criteria, and business rules? Own functional behavior end-to-end, ensuring solutions align with documented requirements throughout development and testingPartner with Stakeholders? Collaborate with Finance, Shipboard Operations, Shore Excursions, Guest Operations, Engineering, QA, and Product teams? Facilitate working sessions to clarify requirements, validate assumptions, and resolve ambiguitySupport Delivery & Validation - Support UAT planning and readiness? Partner with QA and engineering teams to confirm solutions meet requirements before releaseDocumentation & Compliance? Create and maintain clear, traceable documentation supporting operational transparency and audit readiness? Ensure business rules and functional decisions are well-documented and retained for future referenceShipboard Engagement? Travel up to 10% annually to ships to support system rollouts, training, and operational readinessGather first-hand insights into shipboard workflows and incorporate learnings into requirements and documentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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