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Dec 09, 2024

Austin, TX

|

Treasury

|

Contract

|

$28 - $35 (hourly estimate)

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Insight Global is looking for a Cash Management Treasury Analyst to join a global leader in the FinTech industry. This candidate will be joining a team that has a heavy presence in Austin, Texas with... some global team members/leaders as well. They will support different business functions such as products and partner companies. Daily responsibilities include:-Support cash management activities-Review, opening and closing balances, inflows and outflows, and decipher whether funding or defunding is neededPerform daily administration to bank accounts, investments, and debt obligationsReconciling accountsVerify bank statements, payouts, flows, and forecastType: 14-month contractPay: $30-$34/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 19, 2025

Peoria, IL

|

QA

|

Contract

|

$35 - $44 (hourly estimate)

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Responsible for the entire Software Test Life Cycle (STLC) - design, construction, execution of appropriate comprehensive test cases, verifying feature set and functionality and identifying defects... through systematic testing of the project Conduct all aspects of quality assurance including problem analysis, applying industry best practices, quality reviews and reporting quality metricsThink outside the box in a creative fashion to find edge cases and ways to break new featuresExecute manual and automated test cases/steps, update documentation accordingly with results defect tracking and resolution progressAssist in the construction, execution and ongoing maintenance of automated testing scripts and full regression testing suitesPrepare and execute testing strategies including Smoke, Application, Integration, System Integration, and regression testingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 06, 2025

Santa Clara, CA

|

Accounting / Finance

|

Perm

|

$85k - $110k (estimate)

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Insight Global is seeking a Claims Analyst to join a premier business advisory services firm based in Santa Clara, CA on a fulltime basis. Our client's firm specializes in insolvency proceedings,... including but not limited to liquidating trusts, managed wind downs, and receiverships.This is an onsite role working in an office setting with hybrid flexibility. The approved salary is $85,000 - $110,000. The Claims Analyst plays a key role in reviewing, facilitating, and tracking creditor claims submitted in connection with insolvency proceedings, with a primary focus on Assignments for the Benefit of Creditors (ABCs). This position involves analyzing claim documentation against financial statements, tax filings, and court records to validate amounts, determine claim classifications, and identify potential issues.Responsibilities include supporting the resolution of tax-related claims by reviewing notices from tax agencies, reconciling claim amounts, and coordinating with internal and external stakeholders to ensure timely and accurate resolution. The Claims Analyst also assists with preparing claim summaries to support distribution planning and overall case management.Key responsibilities include but are not limited to:-Review proof of claim submissions for completeness, accuracy, and supporting documentation.-Support Professional Staff by performing claim validation, including matching against debtor schedules or internal records. Recommend allowance, reduction, or rejection of claims based on findings.-Notify and coordinate directly with federal, state, and local tax agencies to resolve outstanding tax liabilities and facilitate the closure of debtor tax accounts.-Maintain detailed log notes and audit trail relating to creditor communication in the claims management system.-Prepare summaries or exception reports for internal and external review.-Support reconciliation and distribution waterfall calculations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 02, 2025

Austin, TX

|

Business Analyst (BA)

|

Perm

|

$120k - $140k (estimate)

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Job Responsibilities:Manage Global Sales \u0026 Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget deliveryCollaborate and partner with business and IT in defining, preparing and executing projects and change programsoGather and analyze business requirementsoUnderstand the needs of the business on a strategic and operational level oDevelop overall project plans and approach in collaboration with the business team oDevelop high-level functional design and create business workflows and user flows as neededoAnalyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriateoMitigate risks and address project obstacles as neededoDrive implementation with the onshore/offshore software development teamoEffectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issuesoConduct IT acceptance testing and coordinate testing with usersoCoordinate project deployment with the release management teamMay be responsible for sourcing, negotiations and managing outside vendorsCollaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Technical Business Analyst AI Search \u0026 Digital Experien","City":"Austin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"BS or MS degree in Project Management, Computer Science or related technical discipline5+ years of experience as a Business Analyst and IT project management, preferably with enterprise search or AI/ML-driven platforms.Strong understanding of search technologies (e.g., Elastic, Lucidworks, Coveo), semantic search concepts and AI/ML concepts including GenAI and LLMs.Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi-cultural teamStrong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementationExperience using Agile methodologies and familiarity with Agile project management tools (Jira, Service Now) Familiarity with user experience (UX) design principals, particularly in sales and marketing applications. Excellent analytical and problem-solving skills with a focus on enhancing digital user experiences","Skills":"Experience with natural language processing (NLP) and machine learning concepts applied to search optimizationKnowledge of semiconductor industry terminology, products, and customer needsUnderstanding of accessibility standards and their application to search interfaces","Industry":"Business Analyst (BA)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":140000.0000,"SalaryLow":120000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of our next-generation external search engine for the business website. This role is crucial in leading the... transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and support our customers and partners in finding the right information quickly and efficiently. Job Responsibilities:Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget deliveryCollaborate and partner with business and IT in defining, preparing and executing projects and change programsoGather and analyze business requirementsoUnderstand the needs of the business on a strategic and operational level oDevelop overall project plans and approach in collaboration with the business team oDevelop high-level functional design and create business workflows and user flows as neededoAnalyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriateoMitigate risks and address project obstacles as neededoDrive implementation with the onshore/offshore software development teamoEffectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issuesoConduct IT acceptance testing and coordinate testing with usersoCoordinate project deployment with the release management teamMay be responsible for sourcing, negotiations and managing outside vendorsCollaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 17, 2025

Memphis, TN

|

IT (DNU)

|

Perm

|

$110k - $120k (estimate)

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A client/employer of Insight Global is looking for a Sr. Systems Analyst to join their team to support their initiatives within Workday. This individual will need to have hands on Workday experience... in Adaptive Planning, Finance, and Supply Chain/Procurement modules. They will play a key role in enhancing their Workday capabilities, supporting budgeting processes, and collaborating with cross-functional teams to optimize system performance.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 13, 2025

Colorado Springs, CO

|

Technical Writer

|

Perm

|

$80k - $95k (estimate)

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A company in Colorado Springs, CO is looking for a Proposal Analyst to join their team! This Proposal Analyst will be responsible for developing and submitting compelling proposals for Missile... Defense. Roles and Responsibilities: Prepare, revise, and review proposal documents, including BOEs, BOMs, cost proposals, and other materials required by the Government. Respond to Government Task Order proposal requests. Monitor proposal deadlines and manage schedules with Task Order teams. Evaluate proposed costs for accuracy and completeness. Facilitate proposal kick-off and development meetings. Collaborate with technical and program management teams Provide clear and timely updates on proposal status to management.This position is onsite full-time at Schriever SFB, and this role will work standard working hours Monday-Friday. The salary range for this role is $80,000-$95,000 depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 08, 2025

Kansas City, MO

|

Accounting / Finance

|

Perm

|

$60k - $65k (estimate)

{"JobID":433791,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-94.5795454545455,"Longitude":39.1104545454546,"Distance":null},"State":"Missouri","Zip":"64106","ReferenceID":"KCM-801070","PostedDate":"\/Date(1754658992000)\/","Description":"Insight Global is seeking a Fraud Analyst in the Kansas City Area. You will be joining a team of 6 to help manage and identify fraudulent cases relating to banking customers. You will play a vital role in determining how fraud is happening, where it is happening and how to stop such fraudulent activities. This role will be heavily involved with communicating with multiple channels to find solutions such as Legal departments, customers, or other internal associates. Potential fraud alerts will come via email and you will be assigned to a case and expected to handle it appropriately. This fradulent activities vary from wire fraud, ACH fraud, check fraud and more. The ideal candidate will come with a background with analyzing fraud in a banking environment. The ideal candidate will have experience working with systems such as FICO or Verafin. This position is looking to start ASAP.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Fraud Analyst","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of experience dealing with Fraud in a banking environment Experience handling/analyzing potential fraud in the banking realm ACH, Wire and Check Strong multitasking and time management skillsExperience reviewing claims and proactively communicating to find resolution","Skills":"Experience working in ServiceNowExperience working with Verafin or FICO","Industry":"Accounting / Finance","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65000.0000,"SalaryLow":60000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Fraud Analyst in the Kansas City Area. You will be joining a team of 6 to help manage and identify fraudulent cases relating to banking customers. You will play a vital... role in determining how fraud is happening, where it is happening and how to stop such fraudulent activities. This role will be heavily involved with communicating with multiple channels to find solutions such as Legal departments, customers, or other internal associates. Potential fraud alerts will come via email and you will be assigned to a case and expected to handle it appropriately. This fradulent activities vary from wire fraud, ACH fraud, check fraud and more. The ideal candidate will come with a background with analyzing fraud in a banking environment. The ideal candidate will have experience working with systems such as FICO or Verafin. This position is looking to start ASAP.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 13, 2025

Saint-Paul, MN

|

System Administrator

|

Contract-to-perm

|

$60 - $75 (hourly estimate)

{"JobID":434652,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-93.0843636363636,"Longitude":44.9422727272727,"Distance":null},"State":"Minnesota","Zip":"55108","ReferenceID":"MSP-802309","PostedDate":"\/Date(1755101805000)\/","Description":"Were seeking a skilled Epicor Analyst to lead ERP system optimization and integration efforts across business functions. This hands-on role focuses on configuring and enhancing Epicor ERP to streamline workflows, improve data visibility, and support cross-functional operations. The ideal candidate will bring strong technical expertise, business acumen, and a proactive approach to problem-solving and stakeholder engagement.Configure, manage, and troubleshoot Epicor ERP to support operations in finance, manufacturing, supply chain, and engineering.Develop BAQs, BPMs, dashboards, SSRS reports, and screen customizations to improve user experience and data access.Integrate Epicor with other systems (CRM, QMS, HR) using APIs, Automation Studio, or Workato.Support document management via Epicor ECM to ensure efficient storage and retrieval.Collaborate with stakeholders to gather requirements and deliver scalable ERP solutions.Provide user support, training, and system optimization to maximize adoption and satisfaction.Lead technical projects, manage timelines, and coordinate cross-functional efforts.Leverage Office 365 tools (Power Automate, Teams, Planner) to automate workflows and enhance collaboration.Apply SQL and Power BI to develop reports and dashboards for data-driven decision-making.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Epicor Analyst","City":"Saint-Paul","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree or equivalent experience.5+ years of ERP experience, including Epicor configuration and support.Strong understanding of business processes across multiple domains.Experience in regulated environments and QMS configuration.Proficiency in SQL and Power BI development.","Skills":"PMP certification or equivalent project management experience is a plus.","Industry":"System Administrator","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":74.5500,"SalaryLow":59.6400,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Were seeking a skilled Epicor Analyst to lead ERP system optimization and integration efforts across business functions. This hands-on role focuses on configuring and enhancing Epicor ERP to... streamline workflows, improve data visibility, and support cross-functional operations. The ideal candidate will bring strong technical expertise, business acumen, and a proactive approach to problem-solving and stakeholder engagement.Configure, manage, and troubleshoot Epicor ERP to support operations in finance, manufacturing, supply chain, and engineering.Develop BAQs, BPMs, dashboards, SSRS reports, and screen customizations to improve user experience and data access.Integrate Epicor with other systems (CRM, QMS, HR) using APIs, Automation Studio, or Workato.Support document management via Epicor ECM to ensure efficient storage and retrieval.Collaborate with stakeholders to gather requirements and deliver scalable ERP solutions.Provide user support, training, and system optimization to maximize adoption and satisfaction.Lead technical projects, manage timelines, and coordinate cross-functional efforts.Leverage Office 365 tools (Power Automate, Teams, Planner) to automate workflows and enhance collaboration.Apply SQL and Power BI to develop reports and dashboards for data-driven decision-making.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2025

Burbank, CA

|

Claims/Denials

|

Perm

|

$58k - $65k (estimate)

{"JobID":426505,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-118.326454545455,"Longitude":34.1822727272727,"Distance":null},"State":"California","Zip":"91505","ReferenceID":"DGO-790862","PostedDate":"\/Date(1752192954000)\/","Description":"This role is customer facing and is considered a key customer service representative for the Health Fund. The Senior Participant Service Specialist/Analyst will process health insurance claims and answers calls from the customer (participant, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining key performance measures. Build strong working relationships with others within the company by demonstrating effective people skills and interpersonal savviness. Essential Job Functions:-Meet all key performance indicators established for this position in the areas of: efficiency, accuracy, quality, productivity, system adherence, customer satisfaction and attendance-Elevate and enhance the Health Funds reputation by providing World Class Customer Service-Answer incoming phone calls from customers and identify the type of assistance the customer needs (e.g. benefit and eligibility, billing and payment inquiries, authorizations for treatment and explanation of benefits (EOBs))-Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in real-time -Communicate and collaborate with customer to resolve issues, using clear, simple language to ensure understanding -Fulfill requests by clarifying desired information; forward requests and follow through on all customer commitments-Resolve problems by interpreting and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; addressing unresolved problems-Review and research incoming healthcare claims by navigating multiple computer systems and platforms and verify the data/information necessary for processing (e.g. pricing, prior authorizations, and applicable benefits)-Go the extra mile to engage customers-Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, federal mandates, CMS/Medicare guidelines, and benefit plan documents/certificates)-Train and coach new staff Analysis Function:-Analyzes existing business procedure documentation to identify content gaps or inconsistencies and prepares new or updated documentation, flowcharts, processes and procedures-Assesses business processes and identifies opportunities for improvement-Evaluates and prepares for expected changes in software applications or regulatory mandates across business processes and procedures-Conducts research and analysis of historical, current and future benefit trends, service improvements and impacts to fund-Identifies internal control weaknesses and makes recommendations for improvements-Maintains and develops a detailed library of policies and procedures including new or updated documentation, flowcharts, policies and procedures-Works with Team to conduct analysis focused on improving business process flow and customer issue resolutionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Participant Services Analyst","City":"Burbank","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Bachelors Degree in Healthcare, Math, Engineering or related field, or equivalent work experience-Minimum of four (4) years of claims processing -Minimum of four (4) years in heavy call center required-Learn various software applications and become self-sufficient in using the software in a user interface environment-Quickly learn and apply new tools, processes, and standards-Demonstrate adaptability and forward-thinking in the face of technological or organizational change-Strong analytical and interpersonal skills-Proficient with Microsoft products, including Word, Excel and Outlook-Excellent customer service and telephone skills-Individual must be reliable, dependable, and punctual-Ability to balance and prioritize multiple tasks -Ability to work in an environment with fluctuating workloads-Ability to effectively balance workload in a fast-paced work environment-Excellent verbal and written communication skills-Ability to solve problems systematically, using sound business judgment-Ability to make decisions with every call and handle escalated issues-Knowledge of medical terminology-Ability to research and verify claims payment, benefits, and eligibility issues-Strong knowledge of benefits plans, policies and procedures-Demonstrates organization and time management skills","Skills":"","Industry":"Claims/Denials","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65000.0000,"SalaryLow":58000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This role is customer facing and is considered a key customer service representative for the Health Fund. The Senior Participant Service Specialist/Analyst will process health insurance claims and... answers calls from the customer (participant, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining key performance measures. Build strong working relationships with others within the company by demonstrating effective people skills and interpersonal savviness. Essential Job Functions:-Meet all key performance indicators established for this position in the areas of: efficiency, accuracy, quality, productivity, system adherence, customer satisfaction and attendance-Elevate and enhance the Health Funds reputation by providing World Class Customer Service-Answer incoming phone calls from customers and identify the type of assistance the customer needs (e.g. benefit and eligibility, billing and payment inquiries, authorizations for treatment and explanation of benefits (EOBs))-Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in real-time -Communicate and collaborate with customer to resolve issues, using clear, simple language to ensure understanding -Fulfill requests by clarifying desired information; forward requests and follow through on all customer commitments-Resolve problems by interpreting and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; addressing unresolved problems-Review and research incoming healthcare claims by navigating multiple computer systems and platforms and verify the data/information necessary for processing (e.g. pricing, prior authorizations, and applicable benefits)-Go the extra mile to engage customers-Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, federal mandates, CMS/Medicare guidelines, and benefit plan documents/certificates)-Train and coach new staff Analysis Function:-Analyzes existing business procedure documentation to identify content gaps or inconsistencies and prepares new or updated documentation, flowcharts, processes and procedures-Assesses business processes and identifies opportunities for improvement-Evaluates and prepares for expected changes in software applications or regulatory mandates across business processes and procedures-Conducts research and analysis of historical, current and future benefit trends, service improvements and impacts to fund-Identifies internal control weaknesses and makes recommendations for improvements-Maintains and develops a detailed library of policies and procedures including new or updated documentation, flowcharts, policies and procedures-Works with Team to conduct analysis focused on improving business process flow and customer issue resolutionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 20, 2025

Miami, FL

|

Help Desk

|

Contract

|

$27 - $34 (hourly estimate)

{"JobID":435572,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.2697272727273,"Longitude":25.7940909090909,"Distance":null},"State":"Florida","Zip":"33126","ReferenceID":"MIA-803599","PostedDate":"\/Date(1755663413000)\/","Description":"As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall digital heath of the brand restaurants. This role involves the effective and strategic monitoring of core order injection processes to identify and resolve issues that may cause restaurants to operate below optimal digital health standards. This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Support Analyst","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- A Bachelor\u0027s degree from an accredited college or university, or equivalent experience, is required - degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management, or a related field is preferred- Proficiency with Microsoft Office 365, Tableau, Snowflake, Business Intelligence (BI) tools, Grafana, Datadog, and SQL Ability to identify trends within data sets- Technical expertise - IT backgroundGREAT PERSONALITY! - Needs great customer service skills!","Skills":"- Restaurant Industry experience- Degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or related field is preferredCertifications and experience in Six Sigma and ITIL Fundamentals- IT Service Management are highly desired","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":34.0000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall digital heath of the brand restaurants. This role involves the effective and strategic monitoring of... core order injection processes to identify and resolve issues that may cause restaurants to operate below optimal digital health standards. This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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