Technical Publications Supervisor

A large worldwide, rapidly growing industrial equipment company is looking for a Technical Publications Supervisor to oversee the development, accuracy, and timely delivery of technical documentation, including manuals, service bulletins, illustrated parts catalogs, and other product support materials. This is a new position that reports to the Manager and oversees a team of 6-10 and ensures that documentation meets industry standards, supports product usability, aligns with organizational goals and customer expectations while also mentoring team members and coordinating with cross-functional departments.
Responsibilities
• Guide, mentor, and support a team of 6-10 writers and illustrators to deliver documentation (manuals, exploded views, assembly diagrams, service bulletins, part catalogues).
• Provide coaching and technical feedback in visual communication and illustration techniques.
• Interpret engineering drawings and CAD models to develop accurate visual representations for manuals and service guides.
• Ensure illustrations meet industry standards and are optimized for both print and digital formats.
• Collaborate with engineering and supplier teams to update visuals based on design changes and product revisions.
• Plan, assign, and track documentation projects to ensure on-time delivery and alignment with product release schedules.
• Review and approve technical content for clarity, accuracy, and compliance with regulatory and customer requirements.
• Maintain and improve documentation processes, templates, and tools to support scalable and consistent output.
• Manage documentation workflows using content management systems (CMS) and product lifecycle management (PLM) tools.
• Support onboarding and training of new team members on illustration tools, documentation standards, and internal processes.
• Assist service teams in identifying and ordering correct spare parts through accurate visual documentation.
• Contribute to cost-out initiatives by providing innovative design solutions and improving illustration efficiency.
• Compliance & Continuous Improvement.
• Participate in audits and ensure documentation complies with industry regulations and customer expectations.
Identify opportunities for automation and process i

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor's degree heavily preferred
• 3 - 6+ years of years' total experience in engineering or manufacturing of physical parts/products, preferably with an OEM
• 2+ years in a lead or senior role
• 1+ years' experience with part illustrations using Adobe Illustrator, ISODraw, or CREO
• 1+ years' experience technical writing or engineering documentation
• Experience interpreting engineering drawings and documentation
• Experience interpreting BOM (bill of materials)
• Attention to detail, communication, and ability to manage multiple projects in a fast paced environment

• Experience with product lifecycle management (PLM) and/or enterprise resource planning (ERP) like Infor LN
• Understanding of Agile or Scrum methodologies
• Mine Safety & Health Administration (MSHA) certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.