Job Description
Insight Global is looking for an entry level Helpdesk Support Technician for one of our large oil and gas clients in Downtown Houston, TX. This person will be responsible for monitoring, troubleshooting, and maintaining critical infrastructure across network, storage, and virtualization environments, and this role will involve managing incident resolution and escalations, analyzing performance metrics, and supporting tools like PRTG, FortiGate, Kubernetes, and VMware. The ideal candidate for this role will come from a helpdesk or infrastructure support environment, and will have great customer service skills. The pay rate for this position will be $20/hr, and will increase to $27/hr at the 6 month mark.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in oil and gas related field or equivalent experience
• Must possess strong technical skills
• Strong problem-solving skills and ability to work under pressure in fast-paces environment
• Excellent communication skills
Nice to Have Skills & Experience
• Previous infrastructure experience is a plus (VCenter, Storage, PRTG)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.