Field Support Technician - LA

Daily responsibilities will include monitoring the IT ticketing system, logging new requests, assigning tickets when necessary, providing timely updates to end-users, and closing tickets once issues are resolved. The role also involves setting up new equipment such as Windows PCs and MacBooks for new hires, including installing required software, configuring user accounts, and ensuring devices are ready for day-one use.

In addition, the candidate will assist with the retrieval and return process of user equipment when employees transition roles or exit the organization, ensuring all hardware is properly accounted for and prepared for redeployment.

How will you create impact?

· Ticketing and First Contact Support: Act as the first line of support by monitoring and responding to IT service tickets. Record, track, and document support requests and resolutions in the ticketing system.

· End-User Assistance: Provide prompt, professional support for desktops, laptops, printers, mobile devices, and common applications. Walk users through step-by-step solutions to resolve issues.

· Issue Diagnosis and Troubleshooting: Perform initial triage of technical problems, resolve common issues, and escalate more complex problems to senior team members when necessary.

· Hardware and Software Setup: Assist with basic installation and configuration of desktops, laptops, and peripheral devices.

· Documentation and Reporting: Maintain accurate records of user requests, troubleshooting steps, and resolutions. Update knowledge base articles as needed.

· Collaboration: Work closely with the IT team to ensure efficient support operations and contribute to a positive user experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· Minimum 1 year of experience in IT support, help desk, or a similar role.

· Familiarity with ticketing systems and first-contact IT support.

· Basic knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications.

· Ability to troubleshoot hardware and software issues at the user level.

· Strong communication and customer service skills.

· Industry certifications such as CompTIA A+ or Network+ are a plus.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.