Job Description
Ralph Lauren Distribution Center is looking for an IT Warehouse Technician as the holiday season quickly approaches. This North Carolina location is Ralph Lauren's largest hub in North America for ecommerce and Ralph Lauren is in need for more onsite presence for peak season. In a matter of days shipping orders can track from 30,000 upwards to 300,000. The IT Warehouse Technician is responsible for providing technical support and ensuring seamless integration between warehouse hardware and enterprise software systems. This role involves troubleshooting, monitoring, and supporting both physical hardware and software applications critical to warehouse operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Provide helpdesk support for technical issues and monitor system performance.
• Assist with onsite resources, including hardware setup, maintenance, and connectivity.
• Troubleshoot and resolve issues related to:
○ Manhattan WMI (PKMS) enterprise application.
○ IBMi – 400 platform and I-Series platforms.
○ Windows-based applications used in warehouse operations.
• Ensure proper software-hardware interconnection for operational efficiency.
• Collaborate with warehouse and IT teams to maintain system uptime and performance.
Nice to Have Skills & Experience
• Red Hat Linux
• Windows Server (including MHE – Material Handling Equipment systems)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.