- Lead the migration of clinic telephony systems to Avaya Aura Communication Manager, from either legacy Avaya deployments or third-party PBX systems.
- Perform upgrades and configurations to existing Avaya systems at clinical sites to align with defined enterprise standards.
- Implement Hunt Group configurations, ensuring consistency across all clinic locations and alignment with enterprise standards.
- Collaborate with cross-functional teams including network engineering, clinic operations, and project teams to ensure smooth implementations.
- Document all changes, configurations, and deployment processes in accordance with organizational requirements.
- Provide post-deployment testing and support.
- Fully Remote, some possible travel may be required
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- 5+ years of experience engineering & configuring Avaya Aura Communication Manager environments.
- Demonstrated experience performing telephony migrations (to Avaya) and system upgrades.
- Deep understanding of hunt groups, vectoring, VDNs, coverage paths, call routing, and clinical call flow design.
- Experience working in healthcare/clinics/hospitals migrating Telephony environments strongly preferred.
- Familiarity with System Manager, Session Manager, and associated Avaya tools (Releases 6-10) (No ASA)
- Ability to follow project plans, standard operating procedures, and change control processes.
- Strong troubleshooting skills and comfort working independently and within a team.
- ServiceNow system experience is nice to have
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.