Customer Support Specialist

Insight Global is looking for a SMART Application Support Specialist who provides day-to-day support and maintenance for our SMART platform, ensuring that users across all locations experience consistent, reliable performance. This role monitors and resolves system issues, assists with new feature rollouts, and partners closely with development and QA teams to ensure smooth operations and user satisfaction. A strong communicator and problem-solver, the ideal candidate takes pride in providing exceptional technical support while helping our teams maximize the value of the SMART system.
• Monitor, update and resolve support tickets, providing prompt and effective solutions to technical issues.
• Maintain system functionality and performance across all SMART modules.
• Assist customers and internal users with inquiries related to SMART features, usage, and troubleshooting.
• Collaborate with cross-functional teams to ensure seamless integration and support across multiple locations.
• Document functional processes and system updates to support training and operational consistency.
• Participate in daily stand-ups and agile workflows to align with development and QA teams.
Support leadership with ad hoc requests and reporting needs related to SMART operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Ability to trouble shoot and problem solve system bugs and find solutions.
• Experience in application support, release management, or technical customer service, preferably within the hospitality or service industry.
High School Diploma or GED

• Degree is preferred but not required
• Any certification is a plus
• Familiarity with mobile device management (MDM) platforms and enterprise application deployment.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.