Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration system.
Reads physicians orders to determine services requested and to assure order validity.
Obtains new medical record numbers for all new patients.
Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor.
Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes.
Re-verifies all information at time of registration process.
Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors.
Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy.
Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements.
Collects the co-pay amount at each visit and provides a receipt to the patient.
Balances collection log and receipts at end of each business
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Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
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https://insightglobal.com/workforce-privacy-policy/ .
Insurance verification and Patient registration experience.
Must be able to work 100% remote. If team member has any technical issues which may prevent from completing their daily tasks, he/she will be required to report onsite.
Customer Service experience.
Epic experience.
Handle high call volume.
Personal equipment for the first month.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.