Job Description
The IT Help Desk Technician serves as the first point of contact for internal employees, providing day‑to‑day technical support under the direction of the Help Desk Lead. This role responds to support requests through a ticketing system, email, phone, or in person, and performs basic troubleshooting of hardware, software, and connectivity issues. On a daily basis, the technician sets up and configures workstations, laptops, mobile devices, and peripherals, assists with account provisioning and password resets, and supports onboarding by preparing systems for new employees. The role maintains accurate inventory of IT equipment and software licenses, documents solutions and support activities, assists with system imaging and software installations, follows company IT policies and security protocols, and escalates unresolved issues to senior team members as needed to ensure smooth daily IT operations.
Pay Rate: $20/hr-$26/hr based on applicable experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2–3 years of experience in an IT Support or Help Desk role
Hands‑on experience providing first‑line technical support to internal users
Functional knowledge of Windows, macOS, and/or Ubuntu operating systems
Experience supporting Office 365 and common productivity applications
Familiarity with ticketing systems (e.g., Jira or similar tools)
Ability to perform basic troubleshooting of hardware, software, and network issues
Experience setting up and configuring desktops, laptops, mobile devices, and peripherals
Ability to assist with user account creation, password resets, and access permissions
Strong documentation skills for recording support activities and solutions
Ability to lift up to 50 lbs and handle monitors, desktops, and related IT equipment
Strong customer service mindset with professional written and verbal communication skills
Nice to Have Skills & Experience
Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
Industry certifications such as CompTIA A+, Apple Device Support, or Microsoft Fundamentals
Basic understanding of networking concepts (IP addressing, DNS, VPN)
Experience with system imaging and software deployment
Experience building, upgrading, or troubleshooting personal computers
Prior experience supporting new‑hire onboarding in a corporate environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.