Insight Global is seeking a DIRECT HIRE- Service Deliver/ Service Desk IT Support Technician for a role sitting Winchester, VA. You & your teammate will also oversee a sister sites (Rockford, MN, Mendota, IL and Atlanta GA), and travel once a month for a 3-4 days each month. This is a manufacturing environment, so take into account that most people are not avid users of the network/ computers and some not at all.
You will:
- Take receipt of tickets logged in the ITSM toolset and action them appropriately.
- Where possible, action incidents or requests recorded in ITSM toolset from other business regions.
- Deliver IT services in a robust manner as measured against Service Level Agreement's (SLA) and Key Performance Indicators (KPI).
- Maintain a high degree of customer service for all support queries.
- 3-5 years related IT experience working in a Desktop support, or Systems Admin role.
- Understanding of client hardware and operating system to effectively troubleshoot problems.
Client Environment is:
Microsoft operating systems and Office 365 applications.
Intune, Windows Server, and Active Directory.
VMWare and unified communications.
Citrix
Understanding of Wide Area Network (WAN) and Local Area Network (LAN) environments.
Certification in Microsoft technologies beneficial.
ITIL Foundation Certificate V3.
Microsoft Dynamics skills or experience of other CRM systems.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.