- Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
- Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested
- Move, setup, and/or install IT hardware for customers Troubleshoot and repair/resolve various issues/requests for peripheral devices
- Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
- Update and document inventory changes when necessary
- Complete other duties as assigned
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- A minimum of 1 year of professional experience in Information Technology or a directly related field
- Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
- Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
- Experience working with a trouble ticket management system
- Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
- Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
- Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.