Job Description
The Customer Care Representative plays a critical role in delivering exceptional service to guests. This individual will handle inbound inquiries via email, ticketing systems, and—soon—live chat, ensuring prompt and accurate resolution in alignment with company policies and standards. The ideal candidate is empathetic, tech-savvy, and thrives in a fast-paced, customer-focused environment.
Key Responsibilities:
Respond to customer inquiries via email, ticketing systems, and live chat (as implemented)
Resolve issues efficiently while maintaining compliance with company policies
Document interactions and resolutions accurately within CRM systems
Collaborate with internal teams to escalate and resolve complex issues
Maintain a high level of professionalism and empathy in all communications
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–2 years of experience in a customer service or support role
Hands-on experience with ticketing systems (e.g., Microsoft Dynamics, Salesforce)
Proven ability to manage and resolve email-based inquiries
Availability to work an 8-hour shift within designated time windows
Reliable transportation for in-office days
Nice to Have Skills & Experience
Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, etc.)
Experience handling live chat support
Strong written communication and multitasking skills
Ability to adapt to new technologies and processes quickly
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.