A Nashville based client is hiring for a Service Desk Technician. This person must be local to Nashville, but will be 100% remote. If promoted to Tier 2 or 3, there will be an expectation for hybrid onsite work.
Provide excellent customer service while assisting other internal team members (our customers) with technology issues or requests
Identify and initiate resolutions to customer issues and concerns associated with technology equipment including the following:
Physical workstations (Dell desktops and laptops, Microsoft laptops, Apple desktops and laptops)
Windows virtual workstations
Operating Systems (Windows & MacOS)
Mobile Devices (Smartphones & Tablets)
Workstation peripherals including (but not limited to): Input devices (keyboards, mice, etc) & Local printers
Enterprise multi-function printers (Paper jams)
Engage service provider as needed for additional maintenance
Plan and coordinate the installation of software per department standards and procedures.
Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained.
Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers.
Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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2 years providing hardware/software technical support in a corporate environment
2 years supporting client workstation hardware
2 years supporting enterprise level multi-function printers
2 years supporting Windows OS in a corporate environment
years supporting MacOS in a corporate environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.