Documentation Specialist

Documentation Specialist – Treasury Payment Solutions (Commercial Banking) Insight Global, on behalf of a leading banking client
Insight Global is seeking a highly organized and client-focused Documentation Specialist to join the Commercial Banking team within Treasury Payment Solutions at one of Canada’s top financial institutions. This role is dedicated to delivering white-glove service to commercial clients by supporting the onboarding process through meticulous documentation management.

Key Responsibilities:
• Review and analyze client documentation portfolios, ensuring all required legal agreements and compliance artifacts (KYC/AML) are accurately submitted and returned in a timely manner.
• Coordinate the end-to-end documentation process, including the preparation, distribution, and collection of legal agreements necessary for client onboarding.
• Serve as a trusted advisor to both external clients and internal stakeholders, including sales teams, relationship managers, and third-party vendors.
• Provide standard legal agreements or collaborate with internal legal and compliance teams to facilitate the drafting of customized, negotiated agreements.
• Guide clients through the documentation process, clearly communicating the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements needed for approval.
• Respond promptly to inquiries from clients and internal partners regarding legal documentation, ensuring clarity and resolution through email, phone, or conference calls.
• Track and follow up on outstanding documentation, ensuring all prerequisites are met to move clients efficiently through the onboarding pipeline.
• Maintain high standards of accuracy and timeliness, ensuring all agreements and account-related inquiries are handled with professionalism and urgency.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and has a strong understanding of legal documentation and compliance requirements in the financial services industry.

REQUIRED SKILLS AND EXPERIENCE
• Minimum of 1 year of experience in documentation, banking, customer service, or other client-facing roles.
• Completion of a Bachelor’s degree or diploma in business, finance, or a related field from a recognized college or university.
• Strong attention to detail of reviewing documentation
• Professional background in banking, credit card services, financial institutions, higher education, or insurance sectors (nice to have)
• Demonstrated ability to quickly learn and adapt to evolving technology tools and workflow processes.
• Proficient in Microsoft Outlook, Microsoft Teams, and other applications within the Microsoft Office suite.
• Reliable access to high-speed internet is required to support work and virtual collaboration.

NICE TO HAVE SKILLS AND EXPERIENCE
• Banking/Financial institution experience
• BMO experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

REQUIRED SKILLS AND EXPERIENCE
• Minimum of 1 year of experience in documentation, banking, customer service, or other client-facing roles.
• Completion of a Bachelor’s degree or diploma in business, finance, or a related field from a recognized college or university.
• Strong attention to detail of reviewing documentation
• Professional background in banking, credit card services, financial institutions, higher education, or insurance sectors (nice to have)
• Demonstrated ability to quickly learn and adapt to evolving technology tools and workflow processes.
• Proficient in Microsoft Outlook, Microsoft Teams, and other applications within the Microsoft Office suite.


NICE TO HAVE SKILLS AND EXPERIENCE
• Banking/Financial institution experience
• BMO experience

NICE TO HAVE SKILLS AND EXPERIENCE
• Banking/Financial institution experience
• BMO experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.