Insight Global is seeking a Jr. Application Support Specialist for one of our large retail food service clients. This role is a part of the User Support Services team and requires a strong technical support background along with an entry-level understanding of SQL. The VIS Application Support Specialist position is responsible for providing application support and services to corporate stakeholders and field associates. The Application Support Analyst will be troubleshooting self-service vending machines internally, mostly over the phone. They are the public face of the IT department and represent the user perspective in technical operations and project activities. This role requires creative problem solving/troubleshooting, strong organization skills, and the ability to "think outside of the box". The ideal candidate must be willing to work remotely on EST hours from 10am-7pm.
- HDI Certified Support Center Analyst (SCA) preferred
- Experience with Zebra handhelds/printers
- Knowledge of vending applications and/or POS systems
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.