Our client is looking for a Technical PM, Solutions Consultant, or Solutions Engineer to provide client support/oversight. Our client's product is a proprietary voice AI customer service/call center platform, and this PM will be responsible for overseeing implementations, making sure the customers are using it properly, leading customer calls, troubleshooting technical client issues/questions, monitoring customer interactions, build scorecard rubrics, etc. This PM must be a self-starter/go-getter that requires minimal supervision/direction. The client would ideally like this PM to sit in Indianapolis, but is open to remote work.
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Experience as a highly technical Project Manager, Solutions Consultant, or Solutions Engineer
Running implementations, fielding technical customer questions, monitoring customer interactions, client onboarding, etc.
Background working for a SaaS organization
Start-up experience
Intellectually curious/internally motivated
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.