A health tech client of ours is currently seeking experienced Customer Care Advocates for their Call Center. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Specific job responsibilities include:
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Make outbound customer service calls to new users to ensure their product is set up
Maintain a positive attitude and working relationship with all customers, patients and associates
Zticket/CRM Entry and compliance
Inbound and outbound call work as assigned
High school diploma required. Bachelor's Degree or relevant experience
Minimum of 3 years of customer service experience, preferably in a - Call Center environment
Outbound call experience
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software
Candidates must possess strong verbal and written communication skills.
Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
Strong evidence of great customer service via phone, e-mail, fax or web modalities
Must be patient and customer focused, demonstrating professionalism in stressful situations.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.