Job Description
The Enterprise Support Analyst is a technical position responsible for daily operation, administration, monitoring and maintenance support of local and remote technical applications, computing infrastructure, data network, voice network, and end-user desktop environments. This includes the administration and support of both hardware and software, maintaining and managing applications deployed within the company. Perform a variety of troubleshooting, problem solving and monitoring tasks, log, and track help desk requests as a primary user contact. Job functions include Help Desk Tier II, Network Operations Center analysis, and Site Support desktop services. Also, an active team member of cross-functional department with support for directory domain service and security administration, and facilitation of ITIL domains inclusive of incident management, problem management, change management, asset management, configuration management, service level management, and data protection. This position involves fulfillment, maintenance, and administration of service request and ticket systems, infrastructure monitoring systems and tools. The position requires strict adherence to standard operating procedures, standards, and guidelines. Also, responsible for maintaining IT service level performance metrics, dashboards, and reports pertaining to system availability, trouble tickets, and service request activities.
Required Skills & Experience
2+ years of experience with IT ticketing system and end user interaction
Experience troubleshooting, supporting, and re-imaging desktop/laptops
O365 and Azure administration
SFTP internal/external administration
Active Directory knowledge
High energy!
Nice to Have Skills & Experience
Certifications
Experience in Healthcare insurance enrollment
Experience in Membership Services environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.