Desktop Technician - Lead

Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations.
Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment.
Update asset tracking documentation and provide a daily update to the leadership team on team performance.
Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly.
Follow up with end users to ensure issue resolution, quality, and customer satisfaction.
Leads team members, delegates work, track projects, performs team and individual meetings. etc.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

2-3 years of related work experience
Sound knowledge of imaging tools (SCCM preferred)
Ability to work well under tight deadlines and meet expectations of service delivery.
Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
Ability to effectively prioritize and execute tasks with a sense of urgency.
Strong communication skills and exceptional customer service orientation.
Deploying and/or supporting Windows 10 in large enterprises
Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps)
Valid drivers license and reliable transportation
Must have leadership experience supervisor/lead/manager
Project Management not as a formal PM but understanding project loads, how to track work completed, how to delegate workloads, etc.
Experience tracking what work was done, who was it for, project codes, etc.
Leadership team meetings, 1-1 meetings/reviews, giving feedback to team, etc.

Healthcare experience, and/or with EPIC specifically a big plus!
Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Related certifications a plus (Network+, A+, Windows, Dell, etc.)
Working knowledge of Active Directory
Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.