Insight Global is looking for a Customer Complaints Analyst to work on a long-term ongoing contract for a large enterprise Medical Device company located in Irvine, CA. This role is a contract projected to be 3+ years that provides health benefits, PTO, and holiday pay.
This role will be a hybrid role, working on-site 2-3 days a week and remote the following days. While in this position, you will be receiving an average of 12-15 calls per day regarding medical device product issues. While this is an average, there are days where 20+ calls are received. You will be dedicating time to documentation practices into various software systems and escalating via proper channels when required. The person in this position will trained for 4+ months prior to even taking a customer call. Around 6+ months the training will end and the employee will be responsible for conducting complaints and documentation with continued education and support.
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1-3+ years of customer support experience within a healthcare or regulated industry
Bachelors Degree
Strong communication and documentation skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.