Application Support Associate

Day to day:
Insight Global is looking for an Application Support Associate for a leading wealth management firm. In this role, you will provide advanced application support by responding to inquiries and resolving complex issues escalated from IT support or business units. You’ll diagnose root causes, implement fixes, and ensure all support tickets are resolved within established SLAs. Responsibilities include researching application functionality, integration points, and connectivity failures, as well as documenting processes and operational procedures in collaboration with vendors. You will assist with user acceptance testing, manage change deployments, and participate in vendor meetings. Additionally, you’ll track and report issues, recommend process improvements, and maintain strong communication to ensure technology enables business operations. This position offers growth opportunities for individuals who are curious, proactive, and detail-oriented.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3 years of related financial services or wealth management experience with a strong analytical background
• Experience in system functional testing, defect management and resolution, and using testing tools is an asset.
• Ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail
• Experience using business application tools (Jira, ServiceNow, Confluence) and portfolio management
• Demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills
L3 support of third-party business applications for up to 500 users (Advisors, back office teams etc..)

Dataphile
Equisoft (If someone has would be a "unicorn")

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.