Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be required to go on site two days per week. The ideal candidate will be responsible for the following:
Provide technical support for software and hardware service tickets
Perform preventative maintenance of software /hardware
Support root cause analysis for chronic services issues
Support development and maintenance of relevant documentation
Participate in knowledge transfer activities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
3-5 years of work experience directly related to L2 technology support OR Completed degree or diploma in IT related field and 3+ year work experience in technology support
Experience with call and ticket logging applications (e.g. ServiceNow)
Experience with Active Directory, SCCM, MS Office 365, OneDrive, and AWS cloud services
Experience configuring hardware such as iPhones, iPads, iPods, and printers
Experience with retail type technologies (POS, Ipod, RFID technology)
Experience setting up client/server-based software, such as MMS and Citrix
IT Networking experience LAN\WAN and Wireless
Knowledge of data cabling\computer facilities
Experience managing and working alongside external IT support vendors and technicians
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.