Job Description
A large manufacturing client in the Siloam Springs AR area is looking for an IT Systems Administrator to join their growing team. This person will work in a large manufacturing environment. You will be responsible for working through various daily tickets, ranging from 2-5 per day all the way up to 20-25 a day. These tickets cover a wide range of issues, including user support for desktops, printers, label printers, mobile devices, and manufacturing system stations. When you are not working through tickets, you will be responsible for project-based work. This consists of building or imaging new hardware, desktops, doing refreshes, and completing documentation for the work you have done. This group works on devices anywhere from desktops and printers to networking and server issues, as well as mobile device troubleshooting. You will apply basic network fundamentals for Level 2 end-user support.
Pay Rate: $30-34/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ Years of Experience in an IT Support Role
Ticketing system experience (Manage Engine or related)
Windows experience
Basic Network fundamentals for Level 2 End User Support
Nice to Have Skills & Experience
Manufacturing background or industry experience
Thermal Printer (Zebra Printers, TSC)
Enterprise experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.