Job Search Results for customer service

Customer Service Representative

*Sunday - Wednesday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne tim) *Wednesday - Saturday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne time)** For the first 2 weeks there will be... More training -- Monday -- Friday 7:30 AM to 5:30 PM Phillipines timeCan sit anywhere in the phillipinesWe will be providing equipmentMust have reliable WifiRamp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team!What You'll Do *Work directly with some of the fastest growing companies in the US *Help Ramp scale effectively by handling support requests over phone and email *Help us maintain a industry leading satisfaction rate with our customers *Own a critical piece of the feedback loop for improving our product, providing insight for the whole team *Learn the Ramp Platform inside and out to maximize effectiveness with our customers *Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve *Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers *Have the ability to grow, develop and learn in a fast-paced, start-up environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

MXN - Director of Commercial Sales & Customer Service

Our client, a leader in North American trucking and transporting, is looking for a Director of Commercial Sales & Customer Service for their Mexico City location. This role will be leading a team of... More 24 sales and customer service individuals spanning across 3 lines of business (Trucking, Inner-modal (train), and Van/Truck Load. The primary responsibility of this position is to provide strategic leadership across these divisions to meet the goals established by the General Manager over the branch. This person should have industry experience in transportation along with the ability to analytical assess the divisions and set strategy. This position works in a variety of departmental and cross-functional sales projects, initiating and managing continuous improvement activity, leading sales & customer service meetings and facilitating communication within and from the Sales & Customer Service departments, ensuring superior service to our customers.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Customer Success Manager

Manage and grow relationships with a portfolio of large, strategic customers.Own customer retention and revenue growth, including contract renewals and amendments.Identify and close opportunities for... More increased product adoption, expansions, upsells, and cross-sells within existing accounts.Champion and advocate for the customer internally, ensuring their voice is heard across the organization.Build trusted relationships with key stakeholders to understand strategic goals, drive adoption, manage renewals, and uncover new revenue opportunities.Communicate customer objectives, desired outcomes, and product feedback clearly to internal leadership and relevant teams.Maintain disciplined, proactive customer engagement, including establishing a regular cadence of meetings, business reviews, and value-driven discussions.Develop and execute territory and account plans to prioritize efforts and maximize growth across your book of business.Leverage deep knowledge of customer industries, business processes, and product capabilities to increase adoption and utilization of company solutions.Demonstrate product features and advanced use cases to help customers achieve specific business outcomes and maximize product value.Track and manage customer relationship health, proactively resolving issues and escalating when necessary.Partner closely with cross-functional teams, including Technical Account Management, Sales, Marketing, Finance, Business Operations, and Partnerships, to deliver seamless customer experiences.Identify and execute high-value customer advocacy opportunities, such as participation in product betas, case studies, internal sales references, and co-marketing initiatives.Prepare and deliver impactful presentations and proposals that clearly articulate how solutions align with clients goals and drive business value.Lead cross-functional projects and contribute as a subject matter expert in specific market or industry areas.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Early Intervention Service Coordinator

We are seeking a highly experienced and motivated Early Intervention (EI) professional to join our team in a fully remote capacity. This role is ideal for someone who has hands-on experience with the... More New York Early Intervention Hub (NY EI Hub) and is ready to hit the ground running. The ideal candidate will have a background in service coordination, administration, or a specialist role within the NY EI system.Manage and resolve cases and issues within the NY Early Intervention system.Work through a backlog of cases, ensuring timely and accurate resolution.Provide service coordination and support to families and providers.Utilize the EI Hub system to track, document, and manage service delivery.Collaborate with internal teams and external stakeholders to ensure compliance and quality service.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Billing Specialist

The Service Billing Specialist is responsible to invoice for designated and assigned customers in accordance with the contract terms and customer requirements. This will include but not be limited... More to: creating, processing, scanning, auditing and emailing/mailing invoices and supporting documentation timely as well as collections. ESSENTIAL FUNCTIONS: Analyze Billing Requests for accuracy and completeness, and prepare customer invoices in a timely and accurate manner in accordance with contractual obligations; perform a review of the invoices to ensure that the amount and time period billed is accurate Maintain and reconcile the invoices with Ariba application (PO & Staging Tracking). Interpret the customer contract to ensure transactions are accurately prepared in accordance with the contractual terms and specific requirements. Distribution of weekly/monthly billing report to sales teams and managements. Assist in the closing process for accounts receivable and verify that all invoices have been completed. Review AR aging and follow up the past due invoices weekly with customer and AR accountant as needed Developing and establish key relationships with internal and external partners, to strengthen our position and work inter-departmentally with Sales and Services teams. Assist in providing support for the year-end audit. Research and resolve the invoice questions received from internal and external. Assist with ad-hoc accounting and financial projects as requestedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Desk Tier I

We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365... More assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Ecommerce Analyst

A client is looking for an operational ecommerce analyst to step in to support their online customer service presence. This person will be answering online Q&A from customers, supporting reviews and... More ratings across the website and product pages, as well as search capabilities on the website. It is crucial that this person is good with time management and eager to learn. Must have excellent written and verbal communication skills. Must be very reliable.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Credentialing and Licensure Manager

Regulatory Expertise: In-depth knowledge of state and federal licensure requirements, CMS Conditions of Participation, and credentialing processes. Process Improvement: Proven success in... More reengineering workflows to enhance efficiency. Technology-Driven: Familiarity with credentialing management platforms and digital tools. Project Leadership: Experience leading cross-functional initiatives focused on compliance and standardization. Data & Metrics: Ability to build and track KPIs related to licensing, compliance, and backlog resolution.Team Development: Skilled in coaching and fostering a culture of accountability and continuous improvement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Translator - Korean

Insight Global is seeking a detail-oriented Remote Translator for our global healthcare data technology client. This role involves matching client data to their internal data, building processes from... More scratch, and ensuring accuracy and consistency. The ideal candidate will be a native Korean speaker or have equivalent fluency, have basic understanding of medical terms in both English & Korean and be recently graduated or currently enrolled in college.The schedule for this role is flexible - 20 hours/week - Ideally within EST Business Hours (8AM-5PM EST).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

NOS Analyst

An enterprise news organization operations support team is the premier Tier 1 operations support team for all News Digital Properties. The role of the Network and CloudOps support analyst is critical... More in providing excellent customer service and communication skills in parallel to performing tier 1 technical support. The team operates on a 24/7/365 schedule and this position may require the candidate to work during overnight shifts and also can be flexible for changes in shift schedules. Specific responsibilities include monitoring and managing internal and external web and video servers and coupled systems, participating and managing communication in code releases and system upgrades, advanced troubleshooting and fixing site and publishing tool related problems, analyze all incoming and outgoing customer and partner content related concerns, and maintain a high level of professionalism, communication and incident management for multiple incidents at varying degrees of priority and severity.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less