Job Search Results for call center
Jan 22, 2025
Cincinnati, OH
|
Administrative Assistant
|
Contract
|
$14 - $18 (hourly estimate)
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An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center... team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 11, 2024
Los Angeles, CA
|
Patient Services (i.e. Scheduler)
|
Contract
|
$18 - $23 (hourly estimate)
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An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 03, 2025
Rocklin, CA
|
Customer Service
|
Perm
|
$38k - $43k (estimate)
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Insight Global client, a Federal Credit Union is seeking to hire contact center representative to sit in their Rocklin call center. This representative will be responsible for answering 30-50 inbound... calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 01, 2024
Henrico, VA
|
Network Engineer
|
Perm
|
$115k - $135k (estimate)
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The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 06, 2025
Richmond, VA
|
Business Analysis
|
Contract,Perm Possible
|
$30 - $37 (hourly estimate)
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We are seeking a Data Analyst with experience in call center operations to help drive performance improvements by analyzing call center data, identifying trends, and delivering actionable insights.... This role will involve evaluating key performance metrics, generating reports, and working closely with call center teams to optimize customer service operations. You will be responsible for providing data-driven recommendations to enhance efficiency, customer satisfaction, and agent performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 27, 2025
Deerfield Beach, FL
|
Claims/Denials
|
Contract
|
$14 - $17 (hourly estimate)
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An employer is hiring a customerservicerepresentativefor their customer expereince department in Deerfield Beach, FL. The employer is looking for a drivenCustomerServiceRepresentativeto join... theircustomersupport team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 80-100. Each call will last approximately 2-3 minutes based on the issue. Our client prides themselves on theircustomercare so professionalism and friendliness is a must!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 06, 2025
Richmond, VA
|
Customer Service
|
Contract
|
$18 - $22 (hourly estimate)
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We are looking for a Customer Support Specialist to deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience.... This role includes managing customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards.Customer Assistance: Provide information, handle requests, explain procedures, conduct research, adjust accounts as needed, and answer questions. Address and resolve problems and concerns. Offer call center support and dispatch calls as assigned.Follow-Up & Customer Outreach: Contact customers to ensure their requests are completed and provide follow-up based on their feedback.Data Entry & Record Management: Enter information into databases to capture complaints and enable other agencies to respond to customer requests.Compliance & Training: Adhere to departmental policies, customer service standards, and compliance guidelines. Participate in ongoing training, cross-training, and quality assurance (QA) activities, including conducting QA training when assigned.Responsibilities:Investigate and resolve account discrepancies, billing errors, and payment concerns.Process service orders to address customer issues and update account information.Educate customers on payment options, account processes, and assistance programs.Communicate professionally and effectively across multiple channels, including phone, email, and in-person interactions. PR $18-$22We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 07, 2025
San Diego, CA
|
Administrative Assistant
|
Contract
|
$18 - $23 (hourly estimate)
{"JobID":396373,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.121272727273,"Longitude":32.8058181818182,"Distance":null},"State":"California","Zip":"92123","ReferenceID":"SDG-754196","PostedDate":"\/Date(1736252039000)\/","Description":"A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in an administrative office. The Medical Scheduler will sit in an inbound/outbound call center environment, coordinating and scheduling patients\u0027 medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:- Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.- Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)- Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.- Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.DAILY SHIFT/SCHEDULE:- Monday to Friday- 8:15am - 5:00pm PSTIMPORTANT TO NOTE:- While this is a contract, this is one of the top healthcare providers in the country, so this is a great opportunity to earn a long term career with this employer- This employer pays very competitively in relation to the market and provides amazing benefits to their full time employees.- There is a high likelihood of extensions and even potential for permanent conversion in this role pending performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Medical Scheduler, Radiology (Nuclear Medicine)","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2+ years\u0027 experience working within an over the phone customer service/scheduling/call center environment supporting patients (ideally Radiology / Imaging - Example: MRI, Ultrasound, CT, General Radiology, Mammography, etc)- 1+ years\u0027 experience working within a healthcare customer service environment in which this person worked with Epic for scheduling- High School diploma, GED, or equivalent (higher education preferred but not required)","Skills":"- Experience specifically scheduling Radiology appointments.- Experience scheduling Nuclear Medicine appointments.","Industry":"Administrative Assistant","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.0000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in an administrative... office. The Medical Scheduler will sit in an inbound/outbound call center environment, coordinating and scheduling patients' medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:- Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.- Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)- Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.- Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.DAILY SHIFT/SCHEDULE:- Monday to Friday- 8:15am - 5:00pm PSTIMPORTANT TO NOTE:- While this is a contract, this is one of the top healthcare providers in the country, so this is a great opportunity to earn a long term career with this employer- This employer pays very competitively in relation to the market and provides amazing benefits to their full time employees.- There is a high likelihood of extensions and even potential for permanent conversion in this role pending performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Oct 01, 2024
Marietta, GA
|
Telecom / PBX / Cable Technician
|
Contract,Perm Possible
|
$40 - $50 (hourly estimate)
{"JobID":383915,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-84.5211818181818,"Longitude":33.955,"Distance":null},"State":"Georgia","Zip":"30060","ReferenceID":"HGA-738061","PostedDate":"\/Date(1727784855000)\/","Description":"A client is seeking a Telecom Technician to join their team in Georgia - northwest Atlanta! You will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will also require support of Cisco Unity voicemail, CMS and adjuncts. You will provide technical support and maintenance for new or existing telecommunications services, like cellular device rollouts and provide leadership on projects by working with team members and internal customers. This role will administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Cisco Telecom Engineer","City":"Marietta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Support and management of the primarily Avaya platforms and adjuncts Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring. Troubleshooting of hardware, software, or circuit issues to ensure system performance Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution Daily systems review to monitor capacities, alarms and overall health Ticket management -- requests, break fix, enhancements Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities Recommend, develop, and implement solutions based on business requirements Provides support to other teams on change tickets Use of Microcall call detail reporting systems for company and assist users with reports and support on investigations as necessary Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets. Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies Create, maintain and update accurate technical documentation Participate in on call rotation for support of issues and business continuity support, ticket management, troubleshooting, change management and overall support of the VoIP network.","Skills":"Previous working understanding of Cisco Call Manager and Cisco Unity iPhone Rollout to an Enterprise environment","Industry":"Telecom / PBX / Cable Technician","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":50.0000,"SalaryLow":40.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client is seeking a Telecom Technician to join their team in Georgia - northwest Atlanta! You will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will... also require support of Cisco Unity voicemail, CMS and adjuncts. You will provide technical support and maintenance for new or existing telecommunications services, like cellular device rollouts and provide leadership on projects by working with team members and internal customers. This role will administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 20, 2025
Vancouver, BC
|
QA
|
Contract
|
$46 - $58 (hourly estimate)
{"JobID":398532,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.112659909091,"Longitude":49.2939145454545,"Distance":null},"State":"British Columbia","Zip":"V6Z2H3","ReferenceID":"VAN-757147","PostedDate":"\/Date(1737407743000)\/","Description":"Insight Global is looking for QA Engineer to join the Guest Education Center for one of North America\u0027s largest retail/wellness companies. This person will be join one of the 6 groups that support various testing streams within the Guest Education Center which range from Salesforce, Oracle, Twilio, and 5nine. It is expected that this individual will be creating better doing both automation and manual testing. They will also look at their automation strategy, what should have automation coverage, do they need to increase automation coverage and what percentage of automation testing they should be operating at.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA - GEC","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Has 3-5 years of experience as a QA - Has experience testing within a call center environment focused on call center technologies such as twilio, 5nine, etc. - Has experience with automation technologies such as Selenium, Gitlab, Testrail and Jmeter- Has experience testing within Salesforce Service Cloud","Skills":"- Experience with PowerBI, Snowflake,","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":58.0000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for QA Engineer to join the Guest Education Center for one of North America's largest retail/wellness companies. This person will be join one of the 6 groups that support... various testing streams within the Guest Education Center which range from Salesforce, Oracle, Twilio, and 5nine. It is expected that this individual will be creating better doing both automation and manual testing. They will also look at their automation strategy, what should have automation coverage, do they need to increase automation coverage and what percentage of automation testing they should be operating at.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .